Community highlights.
Now this is exactly what I expected in working with Paul Spencer.
Tim
Family Business Owner (G1)
Great 1st meeting. I’m amazed at how quickly and accurately you identify what’s going on!
Bill
President, Owner (G1)
He has enabled me to think independently of problems and opportunities in a non-emotional way.
Mike
President, Family Business Owner (G1)
Paul turned IT to move and empowered me to not accept excuses and for them to own it.
Stephanie
President, Family Business Owner (G2)
He has helped the Executive Team think in a process oriented way when decision making, something we have not done in the past and needed to learn. His ability to get everyone on board to that way of thinking is something no one has been able to do in the past
Adam
President
Thank you Paul. The transition from our key executive departure is going very smoothly so far. You were a big help in this. You very much helped us consider many factors, and so far things have been going well. Very appreciative of you.
Jim
President, Owner (G1)
The entire process takes a partner and I needed someone who could take things on internally as I deferred tasks and empowered decision making.
Stephanie
President, Family Business Owner (G2)
From my point of view we are heading in such a right direction (with regard to building a Product Team). We are in such a better place than we have been in say the last couple of years. We are a million light years ahead of where we used to be. So I am optimistic.
Chris
Creative Director
Hey Paul! Wanted to show you our new family business website. You may not realize it, but you played a significant role in getting us to this point :) Thanks for all the coaching along the way!
Leo
Family Business Owner (G1)
He has the ability to take any challenging scenario and using consistent and basic techniques to overcome/attack this challenge. He doesn't need to know all the details and he can offer substantive suggestions.
Brian
Marketing Director
With Paul's help, I was able to let go. Not go to all of the meetings. And let them tell me and then I can help them as needed.
Stephanie
President, Family Business Owner (G2)
It was so inspiring to see everyone on the call "light up" as they worked through the process. I've already referred to my work today as I consider some new employment opportunities :) And my friend Sue and I had a lengthy discussion afterward about her strengths (have known her for 25 years so that was easy for me-not so much for her :) She and I plan to have weekly coffee as we continue to be intentional about the process. Thanks for getting the group started and your purposeful leadership. It was a fun and positive way to spend time today.
Nancy
President, Non-Profit
He has the ability to help make big decisions in a thought out way. He has been a big asset for us while we worked through heavy and largely impactful changes the past year.
Adam
Sales Director
Let me introduce you to Paul Spencer. Believe he can support your needs. He’s wicked smart and has a diverse background in business, IT and consulting. He has run and owned a variety of businesses. Paul is one of the few people with an IT background that can talk IT but also talk the language of business to the owners. He has worked with our family business for almost three years. Started out on an IT project, including IT contingency planning and the last two years has worked weekly directly with me as well as our senior and some of our middle management teams to improve our business systems and processes.
Barrett
President, Family Business Owner (G2)
Paul did what he said he was going to do. Every time he went off and did what he said he was going to do. Working directly with my daughter and putting in steps and going off and doing it.
Susan
CEO, Family Business Owner (G1)
He has made a huge impact on our organization. By implementing the processes he has shared we are becoming more efficient. We also have realized where the real problems are and it is in the process not the people.
Angie
HR Director
After we did the 'experiments' and saw the outcomes it got so much easier to believe in a different approach to leading and running the company.
Stephanie
President, Family Business Owner (G2)
Hi Paul, I wanted to let you know I think the meeting I led this morning went well! Brian gave me positive feedback and I just got the email below from Allison. Thank you for all of your coaching that is leading to this positive momentum! ---> Hello Amy, I wanted to send over a quick note to let you know how much I enjoyed this meeting. Sometimes I get a bit lost in the technical talk of the quality committee meetings and have a hard time organizing the ideas in my head. This meetings outline format gave me an opportunity to understand the goal of the committee and understand my own personal role. Thank you so much for spending time and sharing this method with us.
Amy
Director of Operations
I know we didn’t directly work together a lot, but I feel like I’ve learned so much from our time together. Just watching the way you run meetings, what you’ve said regarding processes and being efficient, and the direct advice regarding leadership you’ve given me has helped me grow as a leader and feel comfortable stepping up and letting my voice be heard.
Lauren
Project Manager
He has the gift of communication and the strong ability to think on his feet.
Mike
President, Family Business Owner (G1)
Our time together was a good investment for us. Money well spent.
Jim
President, Owner (G1)
He has had a big impact on our organization - we are much better because of him. His perspective adds a great deal. He has implemented a lot of things in terms of organization system improvements and understanding to scoreboards, to how to handle/plan for various situations to a system to execute new ideas.
Brian
Marketing Director
Thanks for all the great help and insight! I appreciate you – it has always been a pleasure.
Cindy
Project Manager
A really big break through for me was expanding on a theory and then just going and testing it.
Bill
President, Owner (G1)
I gained peace in the knowledge of knowing that I have the ability to do this and it is not all on my shoulders. So then I empower people to lead and that's what we want.
Stephanie
President, Family Business Owner (G2)
One minute with Paul is worth 20 minutes with anyone else.
Kim
VP, Shareholder
8 years of executive coaching and one hour with you is worth more than all of the others combined.
Rick
Family Business Owner (G1)
Our time together is having a significant and important impact. Thank you so much for your guidance and coaching.
Kyle
Accounting Director
Big IT problems and Paul navigated a very difficult personnel transition for us. Our VP of IT was a big part of our history and family and we did not know how to 'move' them.
Sarah
President, Family Business Owner (G2)
Thank you for everything you've done. Our business has been such a huge blessing but has been a massive weight on many of our shoulders due to personal conflicts that shouldn't even be there. You've helped immensely in identifying and overcoming those. For the first time in a very long time, both my wife and I are excited about what's to come.
Jason
Sales Director, Family Member (G2)
Paul, you were a great partner in presenting the workshop today. I especially like the “color commentary” you were able to provide. I know we made a difference in many lives today.
Tony
Owner, Non-Profit
I can’t thank you enough for all of your help getting Thomas onboard at a local family business! He has already put in a week’s worth of work there and is so thankful! I hope you can meet Thomas in person at some point. He has an amazing story of how the Lord has transformed his life!
Carol
Director, Non-Profit
Good morning. Most in the office have been introduced and worked on various levels with Paul Spencer of Second Nature Solutions, as he has helped us on a few IT and other projects throughout the year. For those who don’t know him, wanted to welcome him to the rest of us and share that Paul will be working more closely with the wider staff team. He is hands on, likes to jump into the work and asks great questions. He has a strong Deming background and vast work experience helping companies improve their processes and systems. He will be connecting with folks to work on the work together in the weeks and months to come. We are excited to expand our partnership and I am confident we all will enjoy interacting with him.
Barrett
President, Family Business Owner (G2)
I remember when you said, "I don't do this - you do it". And I though OHH. I learned an immense amount of thoughtfulness with my decision making. How to rely on process and how to communicate and be clear. As well as to think outside of the box.
Stephanie
President, Family Business Owner (G2)
Paul, I really like your meetings. They are productive and really get us thinking about the things we normally would not.
Jason
Business Development
I just wanted to drop you a note to say “Thank You!” I appreciate all the support and work you have done for our business. And specifically working with our family. Jack is a dear friend and I appreciate your support of his work and helping him shine! Your help with our family dynamics has been invaluable. You helped talk through some difficult situations and emotions.
Stacy
Client Services, Family Member (G2)
Paul has such a bigger impact than he lets on. He is really good. Paul is reseting our thinking. He is helping us really and truly reset the entire company’s thinking on not just Product and IT. He comes to us with all of this knowledge and experience that none of us have. All of these things about being intentional and mindful of processes is coming from Paul.
Jeremy
Product Manager
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